Reference

Terms & Conditions That Put You First

Our Terms & Conditions are built around your account security, fair play, and smooth payouts.

Account Access & VerificationPayment & Withdrawal RulesData & Privacy Protection
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surgatoto Terms & Conditions That Put You First
GET IN TOUCH

How to Reach Us About Your Account

Live Chat Support Open a chat within the account menu; our support team responds during business hours. Use this channel for urgent account questions, payment delays, or withdrawal verification checks.
Email Support Email our team at [email protected] for detailed account issues, policy clarifications, or term disputes. We reply within 48 hours, and you'll receive a ticket reference for tracking.
Account Settings Portal Navigate to Settings > Account & Verification to review your active terms, view payment history, update your profile, and request a copy of these Terms in writing.
HOW WE PROTECT YOU

Security, Data & Your Rights

Account Verification

When you open an account, we verify your identity using your phone number, email and initial deposit method. This keeps your account secure and ensures payouts go to you. Verification usually completes in minutes.

Data Handling & Cookies

We collect account data—name, phone, payment method, game history—to process your deposits, withdrawals and account activity. We do not sell your data. Cookies track your session and preferences; you can manage them in your browser settings.

Withdrawal Verification

When you request a payout to DANA, OVO, GoPay or QRIS, we verify that the withdrawal method matches your account. This protects you from unauthorised transfers and usually takes under 30 minutes.

Data Retention

We keep your account data for as long as your account is active and for 7 years after you close it, in case of disputes or regulatory requests. You can request data deletion after this period.

Request Account Changes

Go to Settings > Account Details to update your email, phone or registered name. Changes take effect after verification. Contact [email protected] to request a data export or full account removal.

Term Updates & Your Consent

When we update these Terms, we notify you via email and in-app message 14 days before they take effect. Continuing to play means you accept the new terms. You can request clarification from support before you proceed.

What You Need to Know About surgatoto Terms

Multiple accounts violate our Terms & Conditions and will be closed without notice. Funds in duplicate accounts may be forfeited. We detect multi-accounting through email, phone, payment method and device tracking. If you need account help, contact [email protected] instead.

No. Your account is personal and non-transferable. Sharing your login or allowing others to use your account breaks the Terms. If someone gains access to your account, change your password immediately and contact support to report the breach and request account review.

Deposits must come from a payment method registered in your name. We verify this during your first deposit. Once verified, subsequent deposits from the same DANA, OVO, GoPay or QRIS wallet clear automatically in under a minute. If verification fails, contact support with a screenshot of your payment confirmation.

Withdrawals to DANA, OVO, GoPay and QRIS usually process within 30 minutes of your request. If your withdrawal is delayed beyond 2 hours, check your email for verification requests. If you see none, email [email protected] with your withdrawal ID, and our team will investigate within 48 hours.

Yes. We may suspend or close your account if you breach the Terms—such as using multiple accounts, attempting fraud, providing false information, or violating local law. We'll notify you via email with a reason. You can appeal by emailing support within 7 days of closure.

When you close your account, your data stays on file for 7 years to comply with regulatory requirements and resolve any disputes. You can request we delete your data after this period. Go to Settings > Account & Verification and select 'Request Data Deletion' or email [email protected] to start the process.

These Terms apply where local law permits our service. If a term conflicts with your local law, the local law takes priority for that point only. Access and eligibility depend on local law. If you have questions about legality in your region, check your local gaming authority or contact support for clarification.

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