Reference

Legal terms that protect your account

We've built surgatoto around transparency. Your account is yours — we spell out how your deposits, withdrawals and personal data are handled, what happens if you need to…

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surgatoto Legal terms that protect your account
REACH US

How to contact us about legal matters

Our support team handles account disputes, withdrawal questions, and requests related to your personal data Monday through Sunday, 08:00 to 23:00 (Jakarta time). You can also submit formal requests in writing.

Live chat Open the chat widget in your account lobby. Our team responds within 15 minutes during operating hours. Use chat for urgent payment questions or account access issues.
Email support Send formal requests to our legal inbox. Include your account ID and a clear description of your issue. We respond within 24 hours on business days.
Account settings Go to your profile → Settings → Account Security. You can download your full account history, transaction log and personal data in one export file.
PROTECTING YOU

How we handle your data and account security

Your account password is encrypted and never stored in plain text. Deposits and withdrawals are verified through real-time payment provider APIs (DANA, OVO, GoPay and QRIS) so each transaction is confirmed before…

Encryption

All deposits, withdrawals and login credentials use bank-grade TLS 1.3 encryption. Your session data is isolated per device and cannot be accessed cross-browser.

Payment verification

Every DANA, OVO, GoPay and QRIS transaction is verified with the payment provider before funds clear your account. Reversals are flagged immediately so you know instantly if an issue occurs.

Login security

We track every login attempt and device. If you see unfamiliar activity in your login history, contact our support team immediately to secure your account.

Data retention

Personal data is kept for 7 years minimum per Indonesia financial regulation. Account closure removes most data within 30 days; transaction records remain on file for compliance.

Cookie consent

First-party cookies track your play session and chip balance. No third-party trackers. You can opt out in Settings → Privacy; you'll remain logged in but some features may not work.

Data request

Request a full copy of your account data, game history and personal information by going to Account Settings → Data Export. Download arrives within 48 hours as a CSV file.

Legal questions our members ask

When you request account closure through Settings → Account Security → Close Account, we process the request within 24 hours. Any remaining balance is returned to your original payment method (DANA, OVO, GoPay or QRIS). After closure, login is disabled; your account data is deleted within 30 days, but transaction history is retained for 7 years for compliance.

Yes. Go to your account Settings → Privacy → Data Export. You'll receive a complete CSV file with your name, contact details, game history, and all transactions within 48 hours. This export is free and can be requested once per calendar year.

Personal data (name, email, phone, ID) is stored as long as your account is active plus 7 years after closure per local financial law. Transaction records are kept for the same 7-year period regardless of account status. You can request deletion of non-transaction data anytime; we process it within 30 days.

Contact our support team through live chat or email with your transaction ID and date. We investigate within 24 hours and contact the payment provider (DANA, OVO, GoPay or QRIS) if needed. If unresolved within 7 days, the dispute moves to payment provider arbitration; we provide all documentation to support your claim.

Deposits depend on local law and payment provider terms. We comply with all Indonesia financial regulations. Each payment method has its own fraud protection; surgatoto adds a second layer by verifying every transaction against your account limits before crediting your balance.

Where local law permits, surgatoto operates with compliance to Indonesia financial and gaming regulations. Our terms of service and privacy policy are aligned with data protection and consumer protection rules. Access and eligibility depends on local law in your region.

Yes. Your full account export (Data Export from Settings) includes all transactions, game results and personal data in a portable CSV format. You can keep this file for your records or provide it to another service where local law permits account transfers.

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